Where is CSL EMS?

Letter to the Editor (Response), The Suburban, September 21, 2011

CSL EMS is here

In response to the letter from Concerned Sports Enthusiast (Sept. 14, 2011, see below) Cote Saint-Luc EMS is here when lives are on the line and seconds count. For over 30 years, the volunteer EMS first responders have put their heart and soul into helping the sick and injured. But EMS does not respond to every medical call in Côte Saint-Luc and here is why:

When someone calls 9-1-1 for a medical incident, the call is answered by an Emergency Medical Responder at Urgences-santé, who gathers as much information as possible, such as the level of consciousness, and assigns a code and a priority. In the other cities on the island of Montreal, the Fire Department responds to high priority calls. In Côte Saint-Luc, EMS responds to both high and medium priority calls.

Calls that are determined to not be life-threatening, such as sprains and strains are classified as low priority, where the ambulance response time can be up to 3 hours. EMS does not respond to these calls. Not because we don’t want to help those in need, but because if the first responders go to a low priority call, they are no longer available to respond to a high priority call. This puts patients who really need the service at risk of receiving no first responder care. It is these high priority calls where the first responder can make a real difference, with their advanced training and equipment. For example, the incident at the baseball diamond was assessed to be a low priority call and as such, EMS was not dispatched to this call.

As for the missing AED in the arena, it was removed earlier the same day to fix a malfunction. Although it would not have been used in this case, the City has since revised its procedures to ensure that broken AEDs are replaced with a spare unit while they are being repaired. The arena’s AED was repaired and replaced the next day.

In 2010, the CSL EMS volunteers responded to over 3,000 medical emergency calls, as well as being on hand at community events, fires, disasters and more. The 80+ highly skilled and dedicated volunteers take great pride in their service and thanks to outstanding community support, CSL EMS is not only here to respond to medical calls today, but for many years to come.

Glenn J. Nashen

City Councillor – Public Safety

City of Côte Saint-Luc

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Jordy Reichson

Director of Public Safety

City of Côte Saint-Luc

The Suburban, Letters to the editor, September 14, 2011

***

Letter to the Editor, Suburban, Sept. 14, 2011

Where is CSL EMS?

Dear CSL EMS,

Where are you? Why don’t you respond?

We see you driving around CSL, we see you parked behind buildings or at the sports fields, but twice in the last two weeks an ambulance needed to be called and you were nowhere to be found.

The first incident was about a week ago at the softball field. A batter in his late 30’s pulled his groin terribly running to first base. He could not even stand to get off the field. After being assisted to the bench he passed out. We were very concerned and called 911. It took the ambulance about 25 minutes to respond – which I guess was ok because the patient had come to by the time we were on the phone with 911…but where was EMS…how far away could they have been?

Then last night after hockey at 11:30 pm one of the players (age 69) had severe chest pains, was lying on the floor in the dressing room and also was looking like he would pass out or was having a heart attack. The ambulance took about 15-20 minutes but where were the first responders everyone is always so proud of? I hope they were busy responding somewhere else. But someone should look into these incidents before something tragic happens.

By the way – the defibrilator in the arena also seemed to be missing.

Concerned Sports Enthusiast

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Letters: In defence of Nashen

2011-08-17 In defence of Nashen

 

 

 

 

 

 

 

 

 

 

 

 

Letters to the Editor: Glenn Nashen’s prioritizing of traffic complaints

Letters to the Editor: Glenn Nashen’s prioritizing of traffic complaints

The Suburban

August 10, 2011

 

Councillor Nashen is right that CSL has many streets and taxes are an issue. He’s also probably right that not every case is a life and death one. But safety for all Côte St. Lucers in all neighbourhoods should be his priority and he should be more incensed at the danger on our streets than at our “alarmist” reactions.

Is it alarmist to think we deserve safe streets?

Is it alarmist to compare our roads to neighbouring boroughs or towns replete with bollards, bumps, signs, planters and other measures?

Is it alarmist to want the same safe streets new buyers are anticipating in the new Cavendish development?

Is it alarmist to say not all Côte St. Luc streets are family-friendly? Should we have consulted the engineering department before we closed on our home?

Statistics show numbers, but they don’t show me yanking my kids from the curb because of: endless parades of commuters speeding up to make the light; pizza delivery guys playing F1; hundreds who discover my street is a shortcut to another neighbourhood; morning commuters racing past each other; the disregard for the corner stop sign – a corner made more dangerous by encroaching bushes and low light (apparently a nearby light destroyed during the ice storm was never replaced).

Hampstead had it right, blocking off some streets. They rightly care more about their residents than their neighbour’s commutes.

For crying out loud, we slapped up an Aquatic Centre in just a few months, surely we can get a speed bump, shorten lights, brighten a corner and enforce a stop. It’s a no-brainer.

I suggest nightly driving tours through other areas of Côte St. Luc – commuter flash mobs – respecting speed limits – but traveling on other small streets ad nauseum until we see how alarmist those residents get. One hundred and forty-six streets… Wow. Any suggestions where we should start?

Pina Trengia

District 3

Côte St. Luc

Helmet legislation is long overdue

Letters to the editor, Montreal Gazette (Published July 18, 2010)

Velo-Quebec is on the right path promoting a healthy, active lifestyle through cycling for leisure, for work, for life. Sure, we need to work on motorists’ attitudes in sharing the road, designing bike-friendly streets and lowering speed limits. These are good long-term strategies for a healthy and cycling-friendly society.

However, it is counter-intuitive for Velo-Quebec to oppose mandatory helmet laws because bicycle accidents occur every day and those who do not wear helmets are far likelier to sustain serious head injuries than those who do. In fact, serious head trauma and brain injury is reduced by 80% by wearing a helmet.

Helmet legislation across Quebec is long overdue.

Glenn J. Nashen

City Councillor responsible for Public Safety

Cote Saint-Luc

Einstein Ave to get traffic calming devices / Aux résidants de l’Avenue Einstein

Letter to Einstein Avenue Residents:

Since taking office in 2006, the Côte Saint-Luc city council has tested new methods to help reduce the speed of vehicles on our city streets and improving pedestrian safety. This has included street level crosswalk signs, bollards and speed cushions.

Following discussions with several residents on your street concerned with speeding cars and the safety of their children, our city engineers conducted a traffic study in your area and determined that Einstein Ave would benefit from traffic calming measures. Therefore, we will soon install new speed cushions (several small speed humps installed across the width of the road with spaces between them) and bollards (a short vertical post) on your street.

The traffic calming items will be installed near the homes at 5789, 5790, 5785 and 5786, but will not reduce the number of parking spots on the street.

If you have any technical questions about the traffic calming measures, you can contact either of us or speak directly to our traffic engineer, Charles Senekal (csenekal@cotesaintluc.org, 514-485-6800 ext. 1501).

We are happy to be responding to the needs of residents on your street with innovative traffic-calming methods and communicating with you to explain why we are making this change.

Best regards,

Anthony Housefather                      Glenn J. Nashen

Mayor                                                      Councillor (District 6)

ahousefather@cotesaintluc.org          gjnashen@cotesaintluc.org

In my opinion:  The new installation is actually a speed cushion, not quite a bump. It is made of rubber and will be removed at the end of the season. It is not meant to be a year round installation nor will it be permanent. It is meant as a temporary means of traffic calming.

The traffic engineers conducted speed testing on Einstein and verified that the speeding was problematic. They received requests for traffic calming by residents and it was studied by the Traffic Committee.

We have followed up with police patrols and the speed limit will soon be reduced to 40km/h as well.

Personally, I am opposed to humps and bumps as I find them to be an annoyance, a danger to unsuspecting cyclists and they slow down emergency vehicles and are most unpleasant for the patient on a stretcher (or worse yet, backboard even though they’re not used much anymore) in an ambulance.

The cushions are not from sidewalk to sidewalk and therefore safer for cyclists. They are just wide enough as to allow a fire truck to pass without going over the bump but not a passenger vehicle. The rubber absorbs the impact of the vehicle and isn’t nearly as noisy as bumps nor are the vibrations as severe.

I should note that I am not aware of any accidents having occurred on Einstein in the last several years.

The main problem with Einstein is that it was designed wider than an average side street and therefore the distance between stop signs, the width, the fact that the park and arena is at the end all contribute to speeding.

I think between this temporary measure, lowering of the speed limit and a few more tickets and the situation should be greatly improved to the satisfaction of local residents.

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Chers résidantes, chers résidants de l’Avenue Einstein:

Depuis son entrée en fonction en 2006, le conseil municipal de Côte Saint-Luc a mis à l’essai de nouvelles méthodes afin de réduire la vitesse des véhicules dans nos rues et d’accroître la sécurité des piétons. Les essais ont porté notamment sur des panneaux placés dans la rue aux traverses de piétons, des bornes de protection et des coussins surélevés.

À la suite de discussions avec plusieurs résidants de votre rue qui se disent préoccupés de la vitesse excessive et craignent pour la sécurité de leurs enfants, nos ingénieurs municipaux ont effectué une étude de circulation dans votre secteur, et ils ont déterminé que des mesures d’apaisement de la circulation seraient utiles sur l’avenue Einstein. Par conséquent, nous installerons bientôt sur votre rue des coussins surélevés (séries de petits dos d’âne espacés les uns des autres posés transversalement sur la chaussée) et des bornes de protection (petits poteaux verticaux).

Ces éléments destinés à ralentir la circulation seront installés près des maisons portant les adresses 5789, 5790, 5785 et 5786, ce qui ne réduira pas le nombre de places de stationnement sur la rue.

Si vous avez des questions de nature technique concernant les mesures d’apaisement de la circulation, vous pouvez contacter un de nous deux à notre adresse ci-dessous ou parler directement à notre ingénieur de la circulation, Charles Senekal : csenekal@cotesaintluc.org, ou 514-485-6800 poste 1501.

Nous sommes heureux de répondre aux besoins des résidants de votre rue avec des solutions novatrices d’apaisement de la circulation et de communiquer avec vous pour préciser les raisons de ces changements.

Cordialement,

Anthony Housefather                      Glenn J. Nashen

Maire                                                             Conseiller (District 6)

ahousefather@cotesaintluc.org     gjnashen@cotesaintluc.org

Les Québécois défavorisés pour les soins d’urgence préhospitaliers

EN

La Presse

Montreal

Lettre à l’éditeur par le conseiller Glenn J. Nashen

Le 7 avril 2009

* * *

Pourquoi les Québécois sont-ils encore défavorisés quand il s’agit des soins d’urgence préhospitaliers ? Il y a au moins 20 ans que l’on souligne la nécessité de se doter d’hélicoptères médicaux pour les traumatismes majeurs et les urgences médicales dans les régions rurales, mais nous n’en avons pas encore au Québec. Il est indéniable que les ambulanciers en soins avancés préhospitaliers possèdent les compétences nécessaires pour assurer la survie, sauf si vous habitez au Québec.

Et pourquoi le port du casque protecteur n’est-il pas obligatoire pour les cyclistes et les skieurs, alors qu’il est prouvé qu’il peut réduire de 80 % le risque d’un traumatisme crânien ? La prévention des blessures et la réduction du nombre d’hospitalisations et de visites aux services déjà encombrés permettraient des économies pour les contribuables et allégeraient le fardeau qui pèse sur notre système de santé déjà trop sollicité.

Le Québec se dit à l’avant-garde et fier de son esprit d’initiative, mais il reste loin derrière en matière de soins d’urgence préhospitaliers et de préparation aux situations d’urgence. Il est grand temps de rattraper le temps perdu. Ambulances aériennes, ambulanciers paramédicaux de soins avancés, casques protecteurs et vaste programme de formation à la réanimation cardio-respiratoire : voilà des facteurs qui permettent de sauver des vies. Il est temps d’investir là où ça compte vraiment, car nos vies en dépendent.

Glenn J. Nashen

Conseiller municipal (Sécurité publique)

Côte Saint-Luc

Letter to the Editor, The Gazette, English safety signage allowed on Quebec highways

Letters to the Editor – Printed in the Montreal Gazette on Nov. 19, 2008

Re: “Electronic highway messages must be brief to be safe” (Gazette, Nov. 17, 2008, Page A8)

So says Transport Quebec. But the Gazette didn’t respond to Ms. Wales’ question as to why these emergency messages are not in English as well. The language laws allow for emergency messages in English.

Think back to when a motorist died in a fiery crash entering an exit to the Ville Marie tunnel due to miscomprehension of the French only signage.

Yet the transport department continues to ignore the safety of hundreds of thousands of residents and visitors. Just ask any English-speaking motorist who uses the “met” (autoroute 40) what that huge flashing sign indicating “cahoteuse” means?

Glenn J. Nashen
Cote Saint-Luc

Montreal Gazette, Nov. 17, 2008 (Pg. A8)

Electronic highway messages must be brief to be safe
Road closed: no list of alternate routes
COMPILED BY MAX HARROLD, The Gazette
Q: I have often wondered why the overhead electronic highway signs are not in English as well. Also, why is there no alternate route listed when an access on the road is blocked up ahead? This would alleviate traffic tie-ups, don’t you think?

How much are we paying for those signs? I hardly ever see *4141 for the (Sûreté du Québec) listed anymore for emergency contact. It is fortunate that I have a long memory for this number, as I have used it many times from my cell to call in for a stranded motorist who might not have a cell phone. I always note the number for the state police as I pass through different (states in the) United States. I remember once being on Alligator Alley in the Florida Everglades just as night was falling and seeing a car with two flats on the side of the road with five people outside milling around. There were alligators around too. I called the emergency number for Florida and gave them the highway location of the stranded people. I like to think I saved them from the jaws of death.

Elspeth Wales

A: Alternate route suggestions on the electronic signs on highways would take too long to post and might cause accidents as drivers try to read them, said Mario St-Pierre, a spokesperson for Transport Quebec, which operates the signs.

“The message has to be brief and safe,” St-Pierre said. “People can make their own decisions (on alternate routes) after that.”

There are 31 fixed electronic message boards (that cost $100,000 to $150,000 each) and 67 much smaller mobile signs on Quebec’s highways, St-Pierre said. The average duration of each phrase on the signs is two to three seconds, and a message may take two phrases – but not more, as that would pose a safety hazard, he said.

Messages are about temporary road closings and road conditions that are affected by weather. They also give suggestions like changing to winter tires.

The information on the signs is fed to them through a cellular network. Transport Quebec monitors traffic cameras around the clock and uses what it sees to post messages on the signs.

St-Pierre said he did not know how often the Sûreté du Québec’s emergency phone number is posted on the signs.

SQ Sgt. Mélanie Paul said the police force has its own permanent signs posting the phone number, which is *4141 from any cell phone and 310-4141 from a land line (no area code is required within the province). The phone line is staffed 24 hours a day and may be used to report roadside emergencies.

Answers Compiled by Max Harrold

Cross over crosswalks

Cross over crosswalks
An open letter to the Quebec Ministers of Transport and Public Security
The Suburban
May 30, 2007

For many years I have been frustrated by the extent of lawlessness that exists on Quebec roads with regard to pedestrian crosswalks. One need only travel to neighbouring provinces and states to see the vast difference in how those authorities take this matter very seriously, much more so than in Quebec.

As a pedestrian and a cyclist I am amazed at the total lack of respect for those crossing a street within designated crosswalks. What’s more, it seems to me that the Quebec government is a party to this free-for-all as the signage, education and enforcement to protect pedestrians is negligible at best. This point is only magnified by observing how our neighbours handle this dossier.

For example, in Ontario, standardized panels bearing a large black ‘X’ on a white background indicate crossing zones. Most often, this is accompanied by amber warning lights that signal a pedestrian in the crosswalk.

Furthermore, many urban centres have overhead lights that illuminate as the pedestrian crosses the road at night, increasing visibility and safety.

In the northeastern states, and beyond, crosswalks are often painted in a highly visible manner, are prominently marked with ample signage and very often have a median sign in the centre of the road in reflective orange and white reminding motorists very effectively, “State Law. Stop for Pedestrians in Crosswalk.” These laws are very strictly enforced by local police and State Troopers.

In Ontario and many states, one need only step off the curb, or even signal ones intention to cross by pointing one’s arm into the roadway to gain control of the crosswalk, providing ultimate safety. On bike paths that cross roadways, and even state highways, signage is posted alerting cyclists to dismount so that pedestrian/crosswalk laws are in effect.

In Quebec, one takes their life into their own hands by thinking one can safely traverse a roadway by virtue of the crosswalk designation. There is little respect by motorists and rarely any law enforcement. Signage is inconsistent – not nearly as visible as in the jurisdictions outlined above, road markings are irregular, enforcement is usually absent and therefore pedestrians are simply not nearly as safe as they ought to be.

During the school season I have noticed motorists ignoring crosswalks, directly in front of schools, and this while crossing guards, large Stop Signs in hand, unsuccessfully try to gain control of the crosswalk. This should not – cannot – be tolerated.

In Côte St. Luc we are continuing to improve our signage and street line markings for crosswalks and will begin installing median warning signs this summer. Our Public Security department conducted a school zone safety blitz with our neighbourhood police station last winter and will do so again this year. I hope that Quebec might learn from its neighbours and can increase safety in crosswalks by adopting best practices in use elsewhere and order provincial and municipal police forces to show zero tolerance to motorists who disregard fundamental safety regulations.

Glenn J. Nashen
City Councillor (Public Safety)
Côte St. Luc

We Support a Ban on Smoking, Letters, Suburban

Letter to the Editor-We Support a Ban on Smoking

May 12, 2005

It was April 1985 that the City of Cote Saint-Luc passed a comprehensive no smoking bylaw #1867 that regulated and prohibited smoking in public places. Twenty years ago this municipality was spearheading a campaign that restricted smoking with the intent of protecting its residents from the nuisance of second hand smoke. The proactive move to help reduce heart disease, cancer and respiratory disease was a bold move for a small municipality.

In 1997 the bylaw was amended to prohibit smoking in all municipal buildings and City-owned vehicles in the interest of furthering public health. A complete smoke free environment was the intended goal.

Finally in March of 1999 bylaw #2202 was enacted that outlined the prohibitions that extended to commercial establishments, places of public assembly, restaurants, and the workplace.

As one can see the previous Councils of the City of Cote Saint-Luc have shown leadership in the fight against smoking and the undersigned support the Government of Quebec in its effort to enhance the quality of life for all.

Anthony Housefather

Borough Councillor

Ruth Kovac, Councillor 1990-2001

Glenn J. Nashen, Councillor 1990-2001

Mitchell Brownstein, Councillor 1990-2001

City of Cote Saint-Luc

Bring in Paramedics

LETTERS TO THE EDITOR

March 22, 2005

The Suburban

It’s one thing for the government to review the financial management at Urgences Santé and to ensure that our tax dollars are spent in the most effective and transparent manner.  But please Dr. Couillard, don’t delay implementation of Paramedics in Quebec any further.  Quebec remains the last jurisdiction in North America to have these lifesaving professionals aboard its ambulances.

Rapid Paramedic intervention increases survival rates, leads to shorter hospitalization and saves the health care system millions of tax dollars. Paramedics should be legalized in Quebec because they provide a win-win situation for everyone involved. And that’s money well spent.

Glenn J. Nashen

Cote Saint-Luc

Protecting Meadowbrook, Gazette Letters

March 4, 2004

The Gazette  – Letters to the Editor

For more than 15 years I have been concerned about the situation surrounding the issue of the proposed development of the Meadowbrook Golf Course.  In four municipal elections since 1989 my electors gave a strong message to protect this vital green space.

Despite repeated attempts to jumpstart the development with thousands of residential units – very high density on the Lachine (Ville Saint-Pierre) side and medium density on the Côte Saint-Luc side, council resolutions and zoning changes to safeguard the Cote Saint-Luc side, public protest and debate, major concerns remain unanswered.  In particular, there remain serious questions about safety and security – very limited accessibility, especially from the Lachine side, which would exclusively take advantage of CSL roadways.  The developer’s answer to emergency precautions in the event of a train derailment includes shatter resistant glass, and ventilation cut-off systems to prevent air intake of toxic fumes.  What a lovely concept for family homeowners.

We have already built right up to the tracks on many fronts of CSL and homeowners have signalled their frustration with noise and air pollution from the train yards.  So what is our enthusiasm of moving more homes up against commuter rail lines and feeder tracks that will only bring more complaints and more frustration in years to come?

Our protracted negotiations with CP Rail since the creation of the CSL Standing Committee looking into rail-related problems has met with delays, unanswered questions and legal wrangling.  Is CP Rail really interested in the concerns of neighbouring property owners?

Some have said that development would create tax revenues for our former city to help pay for the high quality of life that we have enjoyed for generations.  That argument disappeared with the mega-city as we watch local taxes drift downtown.  However, let us indeed take full advantage of the new realities of Montreal, while we still can, and ensure that all parties work zealously to protect what little green space is left in this area of the city.  Our elected and business leaders must show the foresight necessary to preserve the Meadowbrook land for recreational, leisure and natural purposes, for future generations, just as the railway kept it as such for the future needs of its own employees – until today.

Glenn J. Nashen

Former Councillor, City of Cote Saint-Luc

Letter to Eaton’s for bilingual signs (Sep. 1998)

14 September 1998

M. Pierre Daoust  daoustpi@eatons.com
Executive Vice-President
Eaton’s
290 Yonge Street
Toronto, ON  M5B 1C8

Dear M. Daoust,

As City Councillors for predominantly English-speaking municipalities in Quebec we were surprised and offended to read the remarks attributed to various Eaton’s spokespeople over the last several days. It is shocking to hear that you believe that your English speaking clientele is content with your current policy.

We have both been longtime customers , yet have not made a complaint until now since any attempt to bring the issue up with any of your store employees has been futile.  Many of our friends, neighbours and constituents have had similar experiences.

Many of us now realize that we have been quiet for too long.  Rest assured that unless Eaton’s publically repudiates its previous position, installs English signs in its stores and expresses contrition for its disgusting attempt to encourage the Quebec Government to reinvoke the notwithstanding clause in 1998, our next visit to Eaton’s will be to protest against your deplorable policy rather than to contribute to your revenues.  We will encourage many others to join us as well.

We look forward to your reply.

Sincerely,

Glenn J. Nashen                                 Anthony Housefather
City Councillor                                  Town Councillor
Cote Saint-Luc                                  Hampstead

Letter to concerned mothers about second-hand smoking

12 April 1998

IMPACT

Informed Mothers for the Protection of our Air and Children from Tobacco

Cote Saint-Luc, QC

ATT: Natalie Kalinowitz

Thank you for your letters and for your efforts at seeking a cleaner, healthier environment for our residents in Cote Saint-Luc and indeed beyond our community.

The issue of second-hand smoke is one that has bothered me for a very long time. I was proud to know that our city was rather pro-active at implementing No Smoking bylaws long before “Environmentally Friendly” became marketing buzzwords. Nevertheless, thousands continue to die prematurely and suffer from the impact of tobacco. Even worse, those of us who have, wisely, chosen to keep this dreadful tobacco smoke out of our lives are subject to these disgusting and deadly fumes by others in malls and offices, restaurants and other places.

You know that last year our city moved to ban smoking in all municipal buildings and vehicles. We have encouraged city employees to register in smoking cessation programs to facilitate kicking the habit should they so choose.

Next, it would be appropriate for our shopping malls to ban smoking completely from the common areas. (Smoking is already prohibited in stores). The City of Cote Saint-Luc has communicated this vision with the Cote Saint-Luc Shopping Centre and Cavendish Mall management. We hope to receive agreement at voluntary compliance rather than legislating through bylaw.

We will soon learn if management of the two malls will agree with our request. In the meantime, I applaud you and your group and wish you the best of luck at continued education and perseverance.

Sincerely,

Glenn J. Nashen

Municipal Councillor

City of Cote Saint-Luc

Letter on Language, Future Shop (Jan. 1998)

Letter on Language
January 25, 1998

Future Shop
customer_service_bc@futureshop.com

We are regular shoppers at Future Shop in the Montreal area.  We have noticed that there are hardly any English signs in your stores if any at all.  We find this to be of great concern as we wish to continue shopping in your stores but not if it is your company policy to continue to show disrespect to your English speaking clients (there are roughly a million Anglophones in Quebec) as is currently the case.  We would appreciate a reply as soon as possible.

Thank you.

Glenn J. Nashen                                Anthony Housefather
City Councillor                                    Town Councillor
Cote Saint-Luc, Quebec                     Hampstead, Quebec

February 24, 1998

Mr. Housefather and Mr. Nashen

Dear Sirs,

I am pleased to be able to respond to your inquiry about the placement of English signs in our stores in Quebec.  I apologize for the delay in responding to your e-mail, which was sent to our customer service department. We were simply respecting your wish not to be contacted until we had come to a final decision.

I can now inform you that we are undertaking a program to place signs in both English and French in our stores in Quebec.  This program is underway as we speak, although I’m sure that you can appreciate that due to the costs involved, the production and design timelines necessary, and the installation work to be done it will take some time before the change is completed. Although this is the case, and I therefore do not have a precise time frame to convey to you, I can inform you that our Director of Store Design, our Quebec Regional manager, our Vice President of Eastern Operations and I are all working on the program.

I assure you that Future Shop wishes to ensure that every customer in our store feels welcome and we appreciate each individual who allows us to serve them in our store.

Thank you for your interest and your business.

Sincerely,

Eric Ommundsen
Public Relations Manager
Future Shop Ltd.

Letter to the editor of the Montreal Gazette in support of paramedics

1987 letter to the ed Gazette paramedics