SeeClickFix is a web tool that allows citizens to report non-emergency neighbourhood issues, which are communicated to Public Works, as a form of community activism. It has an associated free mobile phone application.
The tool centres around a web-based map that displays all user comments. All users may add comments, suggest resolutions, or add video and picture documentation. Anyone can elect to receive email alerts based on “Watch Areas” by geographical area and filtering reports by keyword.
SeeClickFix covers more than 25,000 towns and 8,000 neighborhoods, in the United States, Canada and abroad. The site allows for anonymity of reporting as a way to encourage more people to report issues, hoping for transparency that keeps civic agencies accountable. In Côte Saint-Luc, users can select from categories such as pothole, streetlight, graffiti, sidewalk damage, damaged sign, debris in the road and more.
Councillors Ruth Kovac, Sam Goldbloom and I attended a conference a couple of years ago and were very impressed with the demo of this app and the experience of other municipalities. We recommended its implementation here in CSL.
The app is now fully functional and available from the city’s website. Please let us know what you see that needs attention.