It’s always nice to receive feedback. And in Cote Saint-Luc we’re pretty used to hearing from our constituents, good or bad. But it’s real nice when we hear positive comments describing how things worked out even better than expected. Our city prides itself in being customer service oriented and staff are trained to work with this goal in mind. This has been a priority set down by our mayor, Anthony Housefather, and adopted across all departments.

Here’s a letter we received this week. I’ve kept the name of the resident anonymous since I didn’t ask for permission to publicize.

In an era of controversy in municipal politics, I just wanted to provide some positive feedback to you and your teams, as the last 24 hours on Leger Avenue have been a little unusual.

Water works subcontractors work quickly to repair a leak in Cote Saint-Luc earlier this month

Water works subcontractors work quickly to repair a leak in Cote Saint-Luc earlier this month

As you may know, we experienced a water main break overnight between Wednesday and Thursday. As someone who deals with municipalities on an on-going basis in my work, I am very impressed with the communication and repair processes in place in CSL (for example: to wake up and already find the notices in our mailbox before 7 am, to be able to call public works and get updated, to the fact that the repair work was completed within 12 hours and then to see this morning that even paving was completed).

Please let your team members know that we appreciate the coordination and planning effort it takes to get this done so quickly. It makes me proud to live in CSL !

I know that it doesn’t always go quite as smooth as this, but you’d be surprised how often it does. I appreciate this feedback and I encourage you to drop a note if you have something to say as well. YOu can always find me here on this blog or on my Facebook page or on Twitter.

The city has taken the unusual step of sending a postcard last week to every home asking residents to follow us on a number of social media sites. This will enable better and quicker communications between your city and its residents. Please subscribe via the site of your choice.