Members of the Cote Saint-Luc volunteer Citizens on Patrol group do much more than drive around town day and night, showing up at city events and mustering on a moment’s notice for a missing person or a building evacuation or fire. Bi-monthly Patrol Meetings are the continuing education and training sessions for these volunteers seen around town in their bright tops.
Eddy Afram, Captain of Education for Cote Saint-Luc Emergency Medical Services was a recent presenter at a vCOP Patrol Meeting. Eddy presented the topic, “All about calling 9-1-1.” He explained in great detail what questions will be asked by the 911 call-takers and why, as well as who answers the phone and where does it get routed?
Urgences Sante call-takers are called Emergency Medical Dispatchers. By following their instructions you are delaying negative consequences to the patient allowing the ambulance to arrive as quickly as possible to care for the patient. “When in doubt it’s better to call, even though you’re not sure if you have to rather than not calling and suffering consequences.”
The first to answer your call will ask the nature of your call, where you are (your exact location) and your phone number. While you’re answering the ambulance is already en route to your location even though the dispatcher is still asking questions on the phone.
About 1100 calls are received everyday. You may even stay on the phone with the dispatcher until the ambulance or EMS First Responders have arrived.
Philip Chateauvert, Division Chief – Operations for CSL Public Safety is in charge of vCOP and PS. He used to be a firefighter on the South Shore and now works under the direction of Public Safety Director Jordy Reichson.
vCOP volunteer Supervisors Lewis Cohen, Susie Schwartz and Mitchell Herf along with Associate Supervisor Elaine Meunier provide operational and logistical updates to the group each meeting such as special attention alerts. Other training, like CPR and Automated External Defibrillation is also provided on an annual basis. Volunteers are routinely refreshed on how to deal with emergency situations, motor vehicle accidents, disabled vehicles blocking traffic and more.
The next group of vCOP volunteers will soon be trained and this is a chance to find out more and to consider joining. An information session is set for April 12. Please contact email@example.com and visit www.cotesaintluc.org/vcop.