After a few years of continuous urging, Hydro Quebec has finally decided to respect its English-speaking customers by Tweeting in English.
Previously, the public utility would only Tweet in English when they deemed the message to be an emergency and even then they required reminders or requests to do so. Information about power outages, general information and power saving tips, promotions and other info is now available on Twitter at @hydro_customer.
I had written to Hydro Quebec on occasion (search my blog for more about this) about the fact that they only Tweet out their power failure and other public messages in French only. This seemed totally counterproductive to me. There is hardly a good reason for a critical infrastructure public utility to restrict their messaging to French only. They could easily have created two Twitter feeds, in both languages, from the outset. Their response to me was that they only Tweet out emergencies in English. Di satisfied, I pursued this matter until they finally created their English Twitter feed.
Despite this step forward in providing information to customers in English, questions about your bill, electricity use or services will only be responded to from Mon. to Fri. (8 a.m.-8:30 p.m.) & on weekends (9 a.m.-5 p.m) on Hydro’s French Twitter feed @client_hydro.
Hydro also has an excellent mobile app to report and monitor power outages and useful tools on its website, all available in English.
The assistance of D’Arcy McGee MNA David Birnbaum and his tireless Chief of Staff Elisabeth Prass was instrumental in advocating with the minister and bureaucrats in Quebec City on behalf of constituents. They take this responsibility very seriously and on behalf of my constituents I wish to express my gratitude to them both.
Also of importance is the continuing coverage of language related issues brought to the attention of the public by local reporter Joel Goldenberg in the Suburban Newspaper. Joel’s reporting of language rights and the reluctance of certain city and provincial departments, as well as private companies, to show proper respect to English-speaking Quebecers as well as other Canadians and tourists has been very helpful.
Joel has been reporting on the exemplary work of Cote Saint-Luc Councillor Ruth Kovac and Hampstead lawyer Harold Staviss in their relentless pursuit of respect for English-speaking Quebecers. I hope Joel continues to demonstrate local journalistic advocacy which is proving to be beneficial, one step at a time.
Now this is call to all you Twitterers out there. There are only 150 followers on Hydro’s Twitter feed as of this date. Please click @hydro_customer now and follow them. Let’s see how quickly we can double this number. And let all of your followers know as well and we’ll increase it even more and send a message to the utility that this was a necessary and positive initiative.
So thank you Hydro Quebec for doing what was right and sensible. Their positive actions should shine as an example to be followed by other agencies and departments. Merci beaucoup.