Hydro-Québec tweets in English

1 Comment

Côte St. Luc Councillor Glenn Nashen is hailing Hydro-Québec’s decision to present information on Twitter in English as well as French.

Nashen, who has called for English content on Montreal and Quebec government websites and Twitter feeds for the last few years, revealed the news on his blog. We looked at Hydro-Québec’s English-language @hydro_customer Twitter feed and discovered that it has existed since the end of this past April.

Nashen mentioned the lack, for the most part, of Hydro-Québec English tweets on his blog in 2014.

“Previously, the public utility would only Tweet in English when they deemed the message to be an emergency and even then they required reminders or requests to do so,” Nashen wrote last week. “Information about power outages, general information and power saving tips, promotions and other info is now available on Twitter at @hydro_customer.

“There is hardly a good reason for a critical infrastructure public utility to restrict their messaging to French only,” Nashen added. “They could easily have created two Twitter feeds, in both languages, from the outset. Their response to me was that they only Tweet out emergencies in English. Dissatisfied, I pursued this matter until they finally created their English Twitter feed. Hydro also has an excellent mobile app to report and monitor power outages and useful tools on its website, all available in English.”

Nashen credited D’Arcy McGee MNA David Birnbaum and his chief of staff Elisabeth Prass with “advocating with the minister and bureaucrats in Quebec City on behalf of constituents. They take this responsibility very seriously and on behalf of my constituents I wish to express my gratitude to them both.”

The councillor also lauded the continuing efforts of Hampstead lawyer Harold Staviss and fellow Côte St. Luc Councillor Ruth Kovac for language respect for the anglophone community from private companies and government agencies, and The Suburban‘s ongoing coverage of the issue.

“Now this is a call to all you Twitterers out there,” Nashen added. “There are only 150 followers (157 as of Thursday afternoon-I just added my name) on Hydro’s Twitter feed. Please click @hydro_customer now and follow them. Let’s see how quickly we can double this number. And let all of your followers know as well and we’ll increase it even more and send a message to the utility that this was a necessary and positive initiative. So thank you Hydro-Québec for doing what was right and sensible. Their positive actions should shine as an example to be followed by other agencies and departments. Merci beaucoup.”

The Hydro-Québec Twitter feed actually responded to Nashen’s blog. “Thank you for your kind words,” says the Twitter entry. “We are more than happy to serve our English-speaking customers on @hydro_customer.”

1 Comment (+add yours?)

  1. Harold Staviss
    Oct 02, 2016 @ 08:37:37

    Very good, Yasherkoach Glen. Shana Tova and best regards.

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