MtlRestoRap: Scores Restaurants unveils new franchise training centre

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Glenn J. Nashen reports for MtlRestoRap: Scores Restaurants unveils new franchise training centre

Renowned for its famous Rotisserie chicken and delicious back ribs, the first Scores Rotisserie opened its doors in Montreal in 1995. As a growing business, their network of franchises now include some 38 rotisseries across Quebec and Ontario.

Scores rotisserie insists on always giving its clients only the best quality at the best possible price. It’s with that in mind that Scores recently inaugurated its flagship Franchise Training Centre. MtlRestoRap caught up with Scores Chief Operating Officer  Ronald Simard to visit the new centre located on St. Laurent Boulevard in the Ahuntsic-Cartierville Borough of Montreal.

Simard proudly showed off the training centre as though he built it himself. And in a sense, that’s just what he did. It was Simard’s idea, after all, to create a, “school system for franchisees to attain real life experience.” The program lasts for 10 weeks and franchisees are put through every routine in the restaurant to gain hands on experience for every position they will have to fill in their own locations.

“We needed a strong support mechanism to train our team,” Simard told us. “You need to teach it, measure it and watch it grow,” said the affable COO.

Scores is one of the few banners to offer the vocational qualification program in cooking through an apprenticeship program.

While 38 locations are currently in operation, including two in Ontario, there are several new locations opening soon. The next restaurant will open in Longueuil in May, while a month later two new franchises will open in Dollard-des-Ormeaux and on Lacordaire Blvd. Simard let us in on a secret, that a new site is also being planned for the Notre-Dame-de-Grace district, in Montreal’s West End.

Scores is particularly excited about their latest innovation, a brimming salad bar they call the  Grand Saladier. This display of fresh, colourful vegetables rivals the best chains in Canada and the U.S.  The Grand Saladier offers soups, salads and fruit. They have chicken, chorizo, hearts of palm, northern shrimp and so much more! The Grand Saladier includes:

  • 24 new ingredients
  • 3 types of cheese
  • 16 daily fresh-made salads
  • 6 new proteins
  • 1 nacho bar
  • and 63 ingredients in total!

The Grand Saladier is included, free, with chicken and rib entrees. For other meals it is available for a modest charge.

Non-meat eaters will be pleased with the fish choices on the menu, such as cod and salmon.

Charles Dufresne, Executive chef for the entire chain stated that, “No restaurant has a salad bar like this one. Everything is prepared fresh, on site.”

An entirely new menu was launched across the entire chain this past January, Dufresne told those at the official launch.

The newer stores sport the urban model, with modern lighting and decor, high ceilings and earthy tones with seating for up to 186 dining patrons in a 5700 sq. ft. setup.

So environmentally conscientious are the developers, they’ve now purchased 100 percent electric, Kia Soul cars for local deliveries.

The new concept stores are designed with private rooms that can accommodate community organizations and local businesses for their catered gatherings as well as those throwing parties or large family dinners.

Anik Tétreault, Scores Director of Marketing welcomed the Mayor of the Ahuntsic-Cartierveille borough, Émilie Thuillier.

“This is an excellent restaurant to welcome into the borough and to help revitalize this shopping centre,” the mayor said. She was also excited to learn about the electric delivery cars, that will roll silently, and pollution-free, through her borough.

The mayor was accompanied by newly-elected city councillor Hadrien Parizeau, also a member of the city’s Executive Committee, and grandson of former Quebec Premier Jacques Parizeau.

As part of the kick-off event, guests were treated to exclusive hors d’oeuvres including buns stuffed with shrimp and crab meat, crispy BBQ chicken wings and drumsticks with a tangy sauce and smoked meat wrapped in bacon.

Scores is part of the Imvescor Group of Restaurants, which was recently acquired by Group MTY.

From the modern appointed restaurant decor, to the enthusiastic staff to the innovative and incredibly tasty nibbles that night, they stand true to their  motto: “A Great Deal More at Scores.”

For more information log on to


By Glenn J. Nashen

For more restaurant reviews visit



French-only warning signs dangerous: Letter to the editor

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Published in the Montreal Gazette, March 16, 2018
These French-only warning signs are actually dangerous for highway motorists not proficient in the French language. When approaching these massive electronic billboards and not immediately recognizing ominous words like “cahouteuse” or “aquaplanage” Without mastery of French you wouldn’t know whether to pull off the road or to call 911 for an urgent translation! I’ve made numerous demands for bilingual warnings and their inaction speaks volumes, in any language. They don’t care if you don’t understand.
Glenn J. Nashen
Cote Saint-Luc


In reference to:

Opinion: Meaning of Quebec highway signs should be clear to all

A year after National Assembly petition, provincial government still has not responded to safety concerns.

Can CSL EMS save more lives, respond faster?

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United Hatzalah ambucycle in Jerusalem

Jerusalem’s United Hatzalah (Rescue Squad) founder Eli Beer spoke to a crowd in Montreal yesterday and was invited to visit Cote Saint-Luc Emergency Medical Services. The United Hatzalah is an incredible program, all volunteer driven, with a singular focus on rapid, first-response to anyone in need. Its mission and purpose is very similar to that of Cote Saint-Luc. Despite difference in size and sophistication, Beer will undoubtedly find many similarities between his group and the outstanding, all-volunteer CSL EMS. Indeed, we have much that we can learn from Beer. Here are 4 key points we should explore.

EMS volunteers (Class of 2013)

#1 Volunteers

Despite CSL’s speed in responding to its 3000 medical emergencies each year, a three-minute average response time is excellent but we should always look for ways to cut seconds when lives are at stake. I have proposed that local, off-duty-EMS volunteers be alerted of life-threatening calls, and equipped, to respond when in close proximity.

What’s more, with an auxiliary force of 80 additional members of the volunteer Citizens on Patrol, some of them (say 20) could be trained at a basic first-responder level. They too are already available, on and off duty, and nearby.

And greater adoption of citizen CPR is crucial.

#2 Transportation

CSL EMS is not an ambulance service. It is a first-responder service. As such, it must rapidly access those calling 911. It should have a fleet of smaller, faster vehicles – not heavy and very expensive ambulances. To complement its lighter, quicker vehicles, a single ambulance would suffice for full protection from the outside elements during severe weather or at large events.

Hatzalah has a fleet of scooters to get around its congested urban centres. CSL already has a fleet of electric scooters for vCOP. Why not integrate these resources, with qualified members, for quicker response when they’re already on the road or when EMS is unavailable?

vCOP patrols the park on electric scooter (Canada Day 2017)

#3 Technology

Hatzalah has uses Israeli technology pushed out via an app for its members. Such technology is now widely accessible to anyone on their mobile devices. CSL should embrace this technology by outfitting all of its EMS and qualified vCOP members so that the closest crews can respond even faster to life-threatening emergencies while EMS and Urgences Santé ambulance are en route. Again, these extra responders are even more critical when EMS first-responders are tied up on other calls and unable to respond to a life-threatening emergency.

#4 Policy

CSL operates under rules and regulations established by higher levels of authority. These rules need to be updated to take into account the local realities of CSL EMS volunteers. Medical responders ought to be granted tax credits toward their training and equipment expenses. Also, the SAAQ has developed regulations in the last few years that allow volunteer firefighters unique privileges in responding to (medical) emergencies in their own vehicles. Despite numerous evidence-based presentations by CSL, the Quebec automobile insurance board refuses to recognize the unique nature of CSL EMS volunteers, who are better trained to deal with medical calls than firefighters. Updating policies and removing bureaucratic obstacles will help save even more lives.


There is no doubt that Cote Saint-Luc is a leader in community-based emergency medical services. Its program is one-of-a-kind in Quebec and it is a proven, life-saving organization. Adopting new ways of expanding its resources, exploring new rapid-response vehicles , embracing mobile technology and updating policies will bring this organization to a whole new level.



Source: Eli Beer: founder of Israel rescue organization shares his story in Montreal talk

Not your average housewarming

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Welcome to Montreal Consul General of Israel David Levy

Welcome to Montreal David Levy.

Mr. Levy is the newly installed Consul General of Israel for Quebec and the Atlantic Provinces and Permanent Representative of Israel to the International Civil Aviation Organization (ICAO). Having arrived only a few weeks ago, one of Mr. Levy’s first official acts was to invite several community leaders to his home to install a new Mezuzah. I was honoured to attend as a representative of the Jewish General Hospital and its West-Central Montreal health network. 

‘This Mezuzah has kept us safe in Africa, Latvia and South Korea,” Mr. Levy said at the informal ceremony. “We bring it with us on our foreign posts and it will keep us safe here in Montreal.”

On the doorposts of traditional Jewish homes (and many not-so-traditional homes!), you will find a small case like the one pictured below. This case is commonly known as a mezuzah (Hebrew for doorpost), because it is placed upon the doorposts of the house. The mezuzah is not, as some suppose, a good-luck charm, nor does it have any connection with the lamb’s blood placed on the doorposts in Egypt. Rather, it is a constant reminder of God’s presence and mitzvot.

Surely, the Consul General Levy will not only stay safe here in beautiful Montreal, but he and his family will be warmly welcomed in one of the diaspora’s most Zionist communities. Where else do you find major airlines in head to head competition with El Al promoting tourism to Israel, bilateral trade agreements being put in place following high level economic missions and the host country’s two major political parties squabbling over which is more in love with Israel?

Rabbi Yossi, of Chabad Westmount, did the honours of affixing the Mezuzah to the entranceway. He noted that not only was it the Festival of Purim, one of the most joyous and fun holidays on the Jewish calendar, commemorating a time when the Jewish people living in Persia were saved from extermination, but the act of affixing the Mezuzah is called Chanukah, literally dedication or renewal. Of course, Chanukah is yet another joyous holiday on the Jewish calendar. And so too, was the renewal of Israel’s representation in Montreal a joyous occasion.

Rabbi Yossi and Consul General Levy affix the Mezuzzah

A first generation Israeli, Mr. Levy grew up in the city of Rehovot. At the age of 18, he volunteered with the Israeli Air Force’s (IAF) rescue and medical evacuation. His academic background is in law, political science, diplomacy and security.

He joined the Israel Ministry of Foreign Affairs in 2002 and, since then, his diplomatic career has taken him to Yaoundé, Cameroon (2003-2005), Riga, Latvia (2005-2009) and Seoul, South Korea (2012-2016).

Best of luck in all of your endeavours here in Quebec and in the Atlantic Provinces, Mr. Levy.

Town Remembers Nashens


Why can’t Montreal clear the snow?

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Van Horne congestion due to snowbanks and illegally parked car, on Feb. 12, 2018

Traffic continues to be snarled on Van Horne, west of Decarie, for more than two weeks.  The Borough of Cote des Neiges – NDG’s inability to clear the snowbank is baffling. No less than three types of ‘No Parking’ signs have come and gone yet the snow remains. The afternoon/evening rush hour on this route routinely sees a single lineup of vehicles backing up for blocks, into Decarie, sometimes all the way to Westbury. Is this because of incompetence or lack of resources?

Just a few blocks further the Town of Hampstead does a reasonable job of clearing nearly two full lanes, doubling the flow rate. And beyond that Cote Saint-Luc practically melts the snow from curb to curb.

The police routinely fail to enforce the No Parking restrictions on Van Horne (which I lobbied for several years ago). So even if the snowbank would be cleared illegally parked cars often obstruct the right lane (as photographed above at 5:20PM).

So what’s the problem in Montreal? We should be world leaders at clearing snow. Instead, we’re caught off guard by snow storms, can’t clear ice from sidewalks, our streets are riddled with potholes, and we needlessly waste time in traffic jams. Let’s hope the new administration figures this out quickly and get’s it right for next season. And ticket that car!

Review: Brunch or lunch: Always ready at Ben & Florentine

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We were welcomed into Ben & Florentine by franchisee Karl Forget, whose pride in his restaurant, clientèle and staff was evident from “Welcome”.

My latest review on Quebec’s booming brunch spot, Ben & Florentine, is now posted on MtlRestoRap.

Read it all here:

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